Business Boss Essentials: When Employees Collide
The job of being a boss can be many things. It can be rewarding, watching a plan come together to a successful conclusion. It can be lonely, being the focus of ire for a set of employees who are dealing with more than work related issues. It can be exciting, nurturing a new team and looking on as they produce results. It can be exhausting, working long hours to make sure success happens.
It can be all of these things in the course of about fifteen minutes sometimes, which means it can also be overwhelming. But as the boss, you are not in a position to complain, run away or palm your duties off to someone else. You just need to get on with it. And sometimes, things happen suddenly that need prompt action. How calm can you be in a crisis? Because as a boss, that's where the biggest tests are.
Dealing With A Clash
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When managing a team of people, it is inevitable that from time to time there will be bickering. And while a certain amount of competitive ribbing may be okay - even adding to a team ethic - you need to know when lines are crossed. Workplace bullying is never acceptable. Outright violence, although rare, can never be ignored. As a manager, it is your job to ensure that things don't get a chance to turn nasty.
Handling A Grief-Stricken Team
Grief is a term associated almost always with death. And yes, if a member of your team dies, or is bereaved themselves, then the grief from that can spread through a team. But even when no-one has died, grief can still arise from other situations. You may have to let a favorite member of staff go. Another may be headhunted for another job. Relationships may flower and wilt. And you're the one who needs to keep heads up.
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Look, hopefully, your business will thrive and only ever grow, but sometimes things don't go that way. It may be for reasons beyond your control, but sometimes not as much money comes in as was expected. In situations like this, there may be the fear of job losses - and that's always stressful. Always be aware when there is a need for critical incident management. A team under stress is a team that will underperform.
Dealing With Your Own Issues
A manager needs to be calm in a crisis but also needs to be human. Think of a President whose country has been attacked. How many countries would be reassured if their leader responded by saying "Well, we need to get on with things. Everyone chill a minute?". Let's go with "none".
When times are hard, you need to acknowledge that they are. Any personal, outside-the-office stuff should stay out there. But if any of the above situations arise, then you should be able to speak to employees on their level. Even if you just say "This is a terrible time. I'm here for you guys; we'll all help each other." That's what people want to hear - not a faceless boss who never feels the impact of a stressful situation.